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Safety regulations, hygienic standards and cancellation conditions

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Useful Information

Check-in: 3pm - 6pm
Check-out: 8am - 10am

Reception  is at Pfarrgasse 1, 8970 Schladming
Phone 0043 680 2242 162

Please let us know your arrival time because our reception
is not open full-time by e-Mail: office@cityhouse.at and call an 30 minutes before your arrival in Schladming the reception. 

Arrivals after 6pm need to be arranged with us.

If you delay more than one hour please contact us also
by phone 0043 680 2242 162


A deposit of 20% of the total amount must be paid up to one month prior to arrival, or will be debited from credit card.
The balance is to be paid on the day of arrival. We accept cash, bank and credit cards. Transfers of the total amount are possible, but must be done before check-in.
A deposit of 20% of the total amount must be paid one month prior to arrival, or will be debited from credit card.
The balance is to be paid on the day of arrival.
We accept cash payment, credit cards and bank cards. 
Payment of the whole amount with bank transfer is possible but needs to be transferred before arrival:

Bank details:
Michael Knauss, Pfarrgasse 1, 8970 Schladming, Austria
IBAN: AT27 3811 3000 0906 7729
Bankdetails: Raiffeisenbank Schladming-Gröbming

reason for payment: your name/name on booking confirmation
Arrival: Date of your arrival
How do you find us?
Follow the signs "Zentrum" in Schladming. Pfarrgasse 1, -yellow house
with public parking in front of the house. You will find the entrance door between the
Shops NKD and LIEBLINGSSTÜCK. On the first floor is the reception.

You find parking space at back and front of the house for unpacking.
Public parking space in front of the house free from Saturday 21.00 till
Monday 08.00am.
We have reserved long-term-parking space 200m from the apartment
house at Schulgasse 145, 8970 Schladming at our own proberty.
For each apartment we guarantee one parking space.

Loss of key

We kindly ask for your understanding that we must charge a fee of € 1.000,- for the
loss of any key as this results in us having to change the locks.

Austrian-Hotel-Cancellation terms
For a cancellation:

Our cancellation conditions:

  • Valid regulations by general terms and conditions for the hotel industry 2006
  • You can cancel free of charge up to 3 weeks before arrival.
  • 3-1 week before arrival the cancellation fee is 70%, within the last week 90% of the booking price.
  • In the event of an official border or hotel closure, you can cancel free of charge, even at short notice.
  • In the event of a cancellation, we will convert your deposit into a voucher that can be redeemed at a new desired date


We would like to spare you these unnecessary costs and the associated trouble. We therefore recommend that you take out Hotelstorno Plus or the extensive Hotelstorno Premium insurance (including accident benefits).
You can insure yourself here: »

With the hotel cancellation insurances of the European Travel Insurance you are well protected!

You can find details of the special Corona cover despite the pandemic and at no extra charge:


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